Shipping & Returns

We offer UPS Next Day Air for an additional charge that is calculated during checkout. Please note that Overnight delivery can only arrive on business days (Monday–Friday). Orders placed on Friday with Overnight delivery will be delivered on Monday.

Address Changes
If you submit your order and find a problem with your address, you will need to contact us immediately. You cannot change your address online – only a Heels.com Representative can adjust your address.

Don’t worry! We can change your address for free until your order has shipped. After shipment, fees apply (see below). Please contact us by email using this form to inform us immediately of any address changes.

Address Changes After Shipment
Please contact us via e-mail to request any address changes after shipment.
If you receive the shipping confirmation email, your package has shipped. We cannot change your address any longer. There are no exceptions – when you receive the shipping confirmation email, your package has left the warehouse. All changes after this time must be filed with UPS and address change fee applies.

We can request that UPS halt the package and re–label it with your new address. A address change fee and a delay of up to 24 hours will apply to your delivery.

We apologize, but this fee exists regardless of how large or small the change is. A single digit on the zip code or an apartment number added will still incur this fee. We can’t avoid it– it is the UPS address change fee.

Apartment numbers in particular provide a problem for UPS when they are missing. If your address is missing the apartment number, you will need to call us and accept this charge so we can add it to your shipment. We are sorry, but UPS will not deliver without the apartment number to an apartment complex of any kind. Without an apartment number, UPS will eventually return the package to us. We are happy to reship your order for free, or to refund you for it upon its return. However, we cannot add an apartment number or change the address in any manner without the fee applied.

Exchanges
If you receive a shoe you feel unsatisfied with and would like to exchange the item for a different one, we recommend that you place a new order for the desired item and return the original merchandise to us. We will credit your card as soon as it arrives.

If you would prefer to not have a double charge on your account, you may write the alternate size of the shoe you wish to exchange for on the invoice included with your return. Because of the time involved in shipping and processing your return, we recommend the first option to ensure the item you want is available. Please be aware that we cannot exchange your order for a different shoe style, simply place a new order for the replacement style.

Exchanges are under the same guidelines as returns – they must be within 30 days of the purchase date, unworn, undamaged, and accompanied by all original packaging.

Both of our pre-paid return labels are valid for domestic returns only.

For international returns, please contact us : serviceonline.karen@gmail.com

Here at Heels.com we strive to provide superior customer service and a quality shopping experience for our customers. We realize that online purchases are not always what you expect when you receive them.

We accept returns up to 30 days from the date of your purchase for items that are unworn and have all original packaging intact.
Return Guidelines
All merchandise must meet these guidelines or it will be shipped back at the customer’s expense
• All merchandise must be unworn. Any shoes returned with signs of wear or damage that may have occurred while in possession of the customer will prohibit your return. We can only accept returns that are in a resalable condition. We recommend only trying shoes on in a carpeted area for a very limited time.
• Your return should contain the undamaged box and original packaging plus any accessories or extras that may have been included with the shipment.
• Your return should be packaged in a protective box for shipping. Shoes returned with postage stickers on the original shoebox will be considered worn and will not be refunded. Only apply your shipping label to your protective box and NOT the shoe box. If your return is sent to us without a protective cardboard box, we will not be able to accept the return.
• The return is valid up to 30 days after the purchase date listed on your invoice.

Back
womens clothing online | womens playsuits | mini dresses cheap | womens high heels | ladies boots